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Hi, I'm Jennifer.

Empowering developers to build better —
and collaborate more.

 

Currently exploring how to leverage AI to improve collaboration between developers and non-technical users in HubSpot for more efficient solutions.

CERTIFICATIONS

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Google Project Management Certified

Extensive experience initiating, planning, and running traditional and agile projects

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HubSpot
Certified Trainer

Premier program designed with challenging courses and exceptional standards for HubSpot training delivery

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45 HubSpot Certifications

Including Architecture I: Data Models and APIs, CMS for Developers, and Data Integrations

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Predictive Index Leadership and Management

Learned how to coach teams to greatness and manage based on their individual learning styles

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Predictive Index
Team Performance

Learned how to build collaborative and accountable teams that deliver consistent results

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Predictive Index Engagement and Productivity

Learned how to build a culture that promotes high performance and inspires engagement

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ADVOCACY

INBOUND Speaker

HubSpot x Community:
Insights from Top Solution Partners
Featured speaker on an expert panel at INBOUND 2024; shared strategies toward creating more collaboration and encouraging a more inclusive approach.

ADVOCACY

INBOUND Correspondent

Hand-picked as an official INBOUND Correspondent 3 years running
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EXPERIENCE

Relevant Work History

Delivery Lead, Aptitude 8
  • Directed cross-functional teams of Technical Consultants and Developers to deliver custom HubSpot integrations for 20+ enterprise clients across B2B SaaS, Technology, Franchise, and Finance industries.
  • Fostered collaboration within the team to execute intricate CRM and CMS customizations, API integrations, and data automation; ensuring scalability, data integrity, and alignment with customer revenue goals.
  • Designed and implemented a professional development program to promote career growth, improve team performance, and nurture a culture of innovation and inclusivity within the services team.
Director of Revenue Operations, WORQFLOW [acquired by Aptitude 8]
  • Managed external development teams to deliver custom solutions, translating unique client needs into clear technical scopes, resulting in seamless project execution and enabling developers to create integrations and CRM record customizations.
  • Shared opportunities with leadership and led projects to improve client services, team utilization, and reduce overhead costs through data-driven analysis and customer surveys.
Consultant, maka Agency
  • Resolved technical issues for POWER Pro theme customers, marketers, and developers; delivering easy to implement solutions and fostering community trust through transparent communication.
  • Created process for capturing product feedback and bug reports from customers via Tickets in Service Hub that are connected to the corresponding GitHub Issue, allowing for automated updates when issues are resolved via the latest release.
  • Managed custom development projects by translating customer needs into clearly defined technical requirements, ensuring successful delivery and alignment with client goals.
  • Implemented a strategic partnership plan for marketing agencies, increasing agency-driven sales from less than 20% to over 38% within six months and increasing the total number of agencies building websites with POWER Pro theme to over 250.
Marketing & Design Director, Omega Builders
  • Spearheaded customer marketing programs, including a testimonial-driven content strategy, homeowner referral program, and Realtor communications strategy, significantly increasing customer satisfaction and brand recognition.
  • Evaluated software vendors, implemented HubSpot CRM, sales, and marketing tools, and aligned technical solutions with revenue goals across the organization with a focus on streamlined processes and data quality.
  • Effectively managed cross-functional programs, collaborating with members from every department to improve touchpoints across the entire buyer journey.
Marketing Manager, Artcobell
  • Organized trade show exhibits, effectively showcasing products and creating interactive spaces to foster relationships between sales and potential customers.
  • Reimagined the Dealer Partner experience through collected feedback, data analysis, and aligning goals across internal stakeholders to create a comprehensive online portal with integrated image library, marketing resources, and interactive design tools resulting in a reduction of order errors and increase in customer satisfaction.
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MENTORSHIP

HubSpot Developer Mentor

One of six developers chosen as the inaugural Mentors for HubSpot's new Developer Mentorship Program launched in July through my involvement working with the HubSpot Developer Marketing and Relations team and within the Developer Community.

COMMUNITY

HubSpot Community Champion and HUG Leader

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Top-Ranked in HubSpot Community

#2 Top Solution Author of All Time
and #3 Top Upvote Recipient of All Time
3rd Member to Reach 1,000 Accepted Solutions
2nd Member to Rank as Hall of Famer

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SEO + Performance + CMS HUG Leader

1.5 Years, 1 Event per Quarter
5 Virtual Events + 2 Co-hosted Events
285 Members and growing

First non-HubSpot user to moderate a community on Connect.com;
facilitating collaboration and networking between official HUG events

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Building Community for Marketing, Sales, and Service Bootcamp

Completed a 6-week HubSpot Academy Bootcamp focused on building community.

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Community

Champion of the Month SEP '22

Became a Community Champion 3 months after joining and Champion of the Month 2 months later

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Humans of HubSpot

Interview for Humans of HubSpot featured in the HubSpot Community.

Champions of the Month (WoR Winners) - July 2024

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Champion of the Month JUL '24

Became a Community Champion again for most upvotes during HubSpot's annual week of rest

FEEDBACK

5-Star Reviews for Documentation

"Second to none documentation, also great inspiration for designs, and amazing support"

Bas van Wijk
Marketing Services

"The documentation for rolling out the theme and updating it is among the best I've seen on HubSpot (and elsewhere)."

T Wishnoff
Technology - Software

"I love the setup guide and documentation and the team is always available to support."

Fergal O'Shea
Automotive & Transport

"Detailed and easy to navigate knowledge base."

F. Beccari
Technology - Software

"This theme also has a really nice documentation center with a ton of FAQs already built in."

S. Laur
Marketing Services

"The documentation has also been stellar for figuring out how to get that last ounce of customizability."

Tim W.
Technology - Software

"I work at a business that prides itself on customer support as it is the backbone of our retention. But I have never worked with anyone who has gone over and above like Jen Nixon at Maka Agency. Nothing was too small and she was incredibly patient with me the entire time while she tried to impart some of her vast knowledge on to me. Easily the best experience I have ever had with an Agency."

J. Stubbs
Recruiting/Staffing

Building a network of marketers, developers, and HubSpot users
on LinkedIn